Refund Policy

This policy explains refunds for CapySend subscriptions, trials, and add-ons. It applies to payments for a CapySend workspace. It is consistent with the commitments on our pricing page and with our Terms. In this policy, “we” means CapySend, and “you” means the customer.

1. First paid subscription: 14-day full refund

Your first paid subscription payment for a workspace qualifies for a full refund if you request it within 14 days. This applies to monthly and annual plans. The 14-day period starts on the date of that first payment. The refund is for the full amount of the first payment. This first-payment refund applies once per workspace. We do not ask for a reason.

To request a refund, email [email protected]. Please include:

• your workspace name
• your order number

We use these details to identify the payment and process the refund request.

2. Renewals, cancellation, and annual reminders

Renewal payments after your first paid subscription are generally non-refundable. This applies when a monthly or annual subscription renews. Monthly subscriptions renew monthly. Annual subscriptions renew annually.

You can cancel at any time. Cancellation takes effect at the end of your current billing cycle. For annual plans, we remind you 7 days before renewal.

TO CONFIRM: whether an annual renewal can be refunded if you forget to cancel within a short period after renewal.

3. Trial

The 14-day Pro trial does not require a payment card. When the trial ends, we do not charge you. The trial does not automatically become a paid subscription.

4. Add-ons

Sending packs are one-time purchases, valid for the current billing period. Hosted sending is a monthly add-on that starts only after we approve your application.

TO CONFIRM: whether an unused or partly used sending pack can be refunded, and whether a hosted sending add-on counts toward the 14-day first-payment refund.

5. When we don't refund

If we close a workspace because it broke our Acceptable Use Policy, we don't refund payments for that workspace. TO CONFIRM

6. How refunds are paid

Payments are processed by Creem, our Merchant of Record. Approved refunds go back through Creem to the original payment method, including any tax charged. How long the money takes to arrive depends on your bank or payment provider. Creem's own terms also apply to the payment.

If you think a charge is wrong, please email us before you file a chargeback with your bank. We can usually sort it out faster.

7. Contact

Email [email protected] with your workspace name and order number.